A Product Manager specializing in automation and internal tools – streamlining workflows, enhancing efficiency, and optimizing operations. Proven ability to drive $500K in cost savings and improve productivity by 75% through data-driven decision-making and cross-functional collaboration.
Why Work With Me?
I am a highly-driven, honest, empathetic, and overall-friendly individual. These qualities allow me to maintain amazing and everlasting relationships with people. I am hungry to make a name for myself in an impactful organization, and I wish to work extremely hard (and smart) to get things done. I come empowered with a creative mind to develop innovative solutions for challenging problems. Giving up is rarely an option for me, and I thrive (and learn) in discomfort as I tackle various challenges by taking necessary action rather than depending on motivation. I firmly believe that anything can be achieved in life, and luck comes to those who strive.
Professional Experience
Product Manager
Ernst & Young • Kerala, India
- Led the development and launch of 50+ features across 3 internal domains, improving internal workflows and saving $500K in operational savings through process automation.
- Automated the Reclassification process and re-engineered the ServiceNow billing workflows (3000-4000 billing transactions/month) by consolidating data into a single source - cutting processing time by 50% and achieving 75-83% efficiency gains.
- Spearheaded the migration of EY's COO Apps from Azure to Dataverse, streamlining development cycles and reducing infrastructure costs.
- Scaled user adoption in a key domain from 0 to 50+ active users by streamlining workflows, improving in-app processes, and collaborating closely with stakeholders.
- Built an Agile backlog system, replacing word-of-mouth tracking—boosting task visibility by 100%, enhancing team efficiency, and earning the Pursuing Innovation Award.
- Provided ongoing financial analysis support– including forecasting, procurement, and data-driven insights - to complement product management initiatives.
Operations & Community Manager
Beacn Social Entertainment • Kerala, India
- Managed operations for multiple community initiatives including football tournaments, basketball games, gaming events, and an upcoming film festival.
- Provided operational support for regular men's football games and tournaments, including banner design and event logistics, with occasional assistance for women's football initiatives.
- Organized gaming community activities including gaming cafe visits and one FIFA online gaming tournament.
- Served as WhatsApp community moderator and designed the gaming community's logo using AI tools.
- Provided operational support for a Halloween event, including sourcing materials and managing logistics.
- Balanced this role alongside full-time position at EY, demonstrating exceptional time management and commitment to community building.
Financial Analyst
Ernst & Young • Kerala, India
- Preparation of financial reports and implementing financial modeling on a weekly/monthly basis to present to various team SPOCS.
- Working on various financial aspects like Actuals, Forecasting, EOC, Budgeting, Utilisation using Microsoft Excel.
- Spearheaded Procurement activities in the service line – clearing invoices worth millions, interacting with vendors, expediting processes, accruals, business relation renewal with vendors.
- Owned the Reclassification Activity in the service line - handling crucial project transactions and generating invoices in the range of $500K.
- Lead the ServiceNow Billing Activity in the service line - billing out the monthly license and ad-hoc costs to the projects - generating invoices in the $100K range.
Product Support Specialist
Good Methods Global (CareStack) • Kerala, India
- Resolved client issues on a dental SaaS platform via SQL-based troubleshooting and JIRA ticketing.
- Collaborated with teams to document feature requests, directly influencing roadmap priorities based on customer feedback.
Education & Certification
Bachelor of Engineering in Information Technology
Rajagiri School of Engineering & Technology
Final-Year project short-listed for funding by the University (HiPoPi)
Professional Certifications
Product Management
Agile & Scrum
Technical Skills
Skills
Product Management
Data & Analytics
Tools
What People Say
Feedback from colleagues and managers I've had the pleasure to work with.
Thomas Bachler
LinkedIn ProfileManager
Notable Projects
Uber's Hyperlocal Delivery Strategy
(Capstone Project)Developed a comprehensive PRD by conducting user research to create detailed user personas and mapping the problem and solution space for Uber's entry into the quick-commerce sector.
HelloPM Cross-Cohort Challenge
(Winning Project)Led a team to conduct extensive user surveys and interviews to identify barriers in class engagement and recommended enhancements - including launching a dedicated WhatsApp channel - to improve user interactions.