A Product Manager specializing in automation and internal tools – streamlining workflows, enhancing efficiency, and optimizing operations. Proven ability to drive $500K in cost savings and improve productivity by 75% through data-driven decision-making and cross-functional collaboration.
Why Work With Me?
I am a highly-driven, honest, empathetic, and overall-friendly individual. These qualities allow me to maintain amazing and everlasting relationships with people. I am hungry to make a name for myself in an impactful organization, and I wish to work extremely hard (and smart) to get things done. I come empowered with a creative mind to develop innovative solutions for challenging problems. Giving up is rarely an option for me, and I thrive (and learn) in discomfort as I tackle various challenges by taking necessary action rather than depending on motivation. I firmly believe that anything can be achieved in life, and luck comes to those who strive.
Professional Experience
Product Manager
Ernst & Young • Kerala, India
- Led the development and launch of 50+ features across 3 internal domains, improving internal workflows and saving $500K in operational savings through process automation.
- Automated the Reclassification process and re-engineered the ServiceNow billing workflows (3000-4000 billing transactions/month) by consolidating data into a single source - cutting processing time by 50% and achieving 75-83% efficiency gains.
- Spearheaded the migration of EY's COO Apps from Azure to Dataverse, streamlining development cycles and reducing infrastructure costs.
- Scaled user adoption in a key domain from 0 to 50+ active users by streamlining workflows, improving in-app processes, and collaborating closely with stakeholders.
- Built an Agile backlog system, replacing word-of-mouth tracking—boosting task visibility by 100%, enhancing team efficiency, and earning the Pursuing Innovation Award.
- Provided ongoing financial analysis support– including forecasting, procurement, and data-driven insights - to complement product management initiatives.
Financial Analyst
Ernst & Young • Kerala, India
- Preparation of financial reports and implementing financial modeling on a weekly/monthly basis to present to various team SPOCS.
- Working on various financial aspects like Actuals, Forecasting, EOC, Budgeting, Utilisation using Microsoft Excel.
- Spearheaded Procurement activities in the service line – clearing invoices worth millions, interacting with vendors, expediting processes, accruals, business relation renewal with vendors.
- Owned the Reclassification Activity in the service line - handling crucial project transactions and generating invoices in the range of $500K.
- Lead the ServiceNow Billing Activity in the service line - billing out the monthly license and ad-hoc costs to the projects - generating invoices in the $100K range.
Product Support Specialist
Good Methods Global (CareStack) • Kerala, India
- Resolved client issues on a dental SaaS platform via SQL-based troubleshooting and JIRA ticketing.
- Collaborated with teams to document feature requests, directly influencing roadmap priorities based on customer feedback.
Education & Certification
Bachelor of Engineering in Information Technology
Rajagiri School of Engineering & Technology
Final-Year project short-listed for funding by the University (HiPoPi)
Product Management Certifications
- HelloPM(2023-2024): Capstone project on Uber's hyperlocal delivery entry
- ScrumCertified ScrumMaster by Scrum Alliance (2023) | Scrum Foundation Professional Certificate (2022)
- AwardsCross-Cohort Challenge Winner (HelloPM) | Pursuing Innovation Award (EY)
Skills
Product Management
Data & Analytics
Tools
Python Journey
Currently learning Python through Angela Yu's "100 Days of Code: The Complete Python Pro Bootcamp". My skill level is intermediate, and I'm consistently improving through daily practice.
What People Say
Feedback from colleagues and managers I've had the pleasure to work with.
Thomas Bachler
LinkedIn ProfileManager
Notable Projects
Uber's Hyperlocal Delivery Strategy
(Capstone Project)Developed a comprehensive PRD by conducting user research to create detailed user personas and mapping the problem and solution space for Uber's entry into the quick-commerce sector.
HelloPM Cross-Cohort Challenge
(Winning Project)Led a team to conduct extensive user surveys and interviews to identify barriers in class engagement and recommended enhancements - including launching a dedicated WhatsApp channel - to improve user interactions.