Product Manager specializing in automation and internal tools – streamlining workflows, enhancing efficiency, and optimizing operations. Proven ability to drive $500K in cost savings and improve productivity by 75% through data-driven decision-making and cross-functional collaboration.
Professional Experience
Product Manager
Ernst & Young • Kerala, India
- Led the development and launch of 50+ features across 3 internal domains, improving internal workflows and saving $500K in operational savings through process automation.
- Automated the Reclassification process and re-engineered the ServiceNow billing workflows (3000-4000 billing transactions/month) by consolidating data into a single source - cutting processing time by 50% and achieving 75-83% efficiency gains.
- Spearheaded the migration of EY's COO Apps from Azure to Dataverse, streamlining development cycles and reducing infrastructure costs.
- Scaled user adoption in a key domain from 0 to 50+ active users by streamlining workflows, improving in-app processes, and collaborating closely with stakeholders.
- Built an Agile backlog system, replacing word-of-mouth tracking—boosting task visibility by 100%, enhancing team efficiency, and earning the Pursuing Innovation Award.
- Provided ongoing financial analysis support– including forecasting, procurement, and data-driven insights - to complement product management initiatives.
Product Support Specialist
Good Methods Global (CareStack) • Kerala, India
- Resolved client issues on a dental SaaS platform via SQL-based troubleshooting and JIRA ticketing.
- Collaborated with teams to document feature requests, directly influencing roadmap priorities based on customer feedback.
Education & Certification
Bachelor of Engineering in Information Technology
Rajagiri School of Engineering & Technology
Final-Year project short-listed for funding by the University (HiPoPi)
Product Management Certifications
- HelloPM(2023-2024): Capstone project on Uber's hyperlocal delivery entry
- ScrumCertified ScrumMaster by Scrum Alliance (2023) | Scrum Foundation Professional Certificate (2022)
- AwardsCross-Cohort Challenge Winner (HelloPM) | Pursuing Innovation Award (EY)
Skills
Product Management
Data & Analytics
Tools
Notable Projects
Uber's Hyperlocal Delivery Strategy
(Capstone Project)Developed a comprehensive PRD by conducting user research to create detailed user personas and mapping the problem and solution space for Uber's entry into the quick-commerce sector.
HelloPM Cross-Cohort Challenge
(Winning Project)Led a team to conduct extensive user surveys and interviews to identify barriers in class engagement and recommended enhancements - including launching a dedicated WhatsApp channel - to improve user interactions.